-- please see the links below. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. An inherent risk of exposure to COVID-19 exists in any public place where people are present. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. The contact page offers options for online chat, email message, or you may call (954) 488-2955. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. Please keep in mind, we will not have streaming services outside of the Caribbean. Enrollment required. Uber Cash and Uber VIP status is available to Basic Card Member only. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. Get expert advice, insider tips and more. We are not responsible or liable for typographical errors, omissions or misprints. The list of required items to bring with you on embarkation day. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. The safety and security of our Guests and vessel are paramount. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. If you test positive, you will be denied boarding. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. Current and past notifications are also posted on the inaugural season updates page. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. The cruise line allows only adults ages 18 or older on its cruises. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. The list of things that are prohibited on board, 4. Sometimes it's worth a large investment to reap the benefits of a great credit card. How Reassuring are New Cruise Cancellation Policies Really? And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. USA TODAY. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. Related: Does MSCs latest vessel really cater to Americans? Check you've typed your email address correctly. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. 0:00. Click on your cruise lines name below to find out more. Additional rights may apply to our U.K. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. For a look at our full Voyage Well Ashore terms and conditions, please click here. No change fees will be charged for Voyage date or cabin changes. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. There's also a required health screening to be filled . More than 60 in Economy. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . 45 days or more before your departure date, you have 24 hours to provide your payment information. Virgin Voyages is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Virgin Voyages, for which you shall at all times be liable to Virgin Voyages, or any failure to remit a refund from Virgin Voyages to you. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. All the documents and completed forms we need from you before getting on board. We've made it safe, so you can do everything. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. For an up-category change, applicable fare increase is due at time of change. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Regulations may include: 2. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. The new policy will go into affect starting July 24. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. It certainly pays to know what refund you can expect and how to claim it. 3. Flights and transfers are not included. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. Our policies for those who test positive are driven by local, national, and regional protocols. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Spa treatments. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. For your deposit, you can request a Future Voyage Credit at this time. The FCC must be used on a sailing that departs within one year of when the FCC is issued. Were so excited to have you on board our gorgeous lady ships. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. What you can book once youre on the ship, 5. Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. Virgin Voyages. Heres a peek. The Voyage will only be cancelled on the date we receive the notice of cancellation. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. (Enrollment required for select benefits.). The current welcome offer on this card is quite lucrative. Travel news and alerts. - Pre-cruise testing is no longer required. Virgin Voyages shall not be required to refund any portion of the fare paid by any Guest who must leave the vessel prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by such Guest. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. Let us worry about handling changes, while your Sailors focus on having something to look forward to. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. As the world changes, were evolving our practices and testing protocols as well. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. Keeping our Crew members safe and healthy. Related: Heres a first look at Celebritys new Celebrity Apex. If you are. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. Newsletter; Write a Review; Boards; . Head over to our Sailor App to sign the acknowledgment form. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. Find out how here. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. All assessed government or quasi-government taxes and fees are subject to change without notice at any time, and we reserve the right to add a surcharge for these taxes and fees whether you have a confirmed booking under deposit or have made a final payment. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. There are wheelchair accessible staterooms available in various categories. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Our points-obsessed staff uses a plethora of credit cards on a daily basis. We ask that all Guests complete the online check-in as soon as possible. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. But if you need help, well do our utmost to provide it. 1. Passengers who do so are eligible to receive a full refund in the form of FCC. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Refunds will be issued to your original form of payment. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. 3. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. We have processes in place to ensure you get home safely if you test positive for COVID on board. COVID-19-related requirements to keep our Sailors and Crew well. Improve earnings, maximize rewards and track progress toward dream trips. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Water or soft drinks in boxes and cans are permitted in hand luggage only, Anything you want (or need) to use right away. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). 3. Passengers who test positive or who have been exposed will also be granted 100% FCC. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. Passengers who do so are eligible to receive a full refund in the form of FCC. 2. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. At least one high-profile line is considering the idea. Beyond that, there are no other COVID-specific refund policies. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. We couldn't find any reservations with the information you have provided. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Complete the Voyage Well acknowledgement in our Sailor App, 6. 5. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. In some cases, the answer is yes. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. A fare difference may apply at the time of rebooking. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. Accordingly, it may be necessary to change the published Voyage or shore excursion itinerary. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. You can also email healthcheck@virginvoyages.com if you return with a positive result. Submit an insurance claim if travel protection (aka travel insurance) was purchased. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. Primary immunodeficiency is caused by genetic defects that can be inherited. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Plus Ups are excluded. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. As ever, you should ensure you have adequate travel insurance for your trip. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. 1. Beyond that, it becomes non-refundable. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. 44 days or less before your departure date you must pay in full at the time of booking. Quite lucrative or behavior to the CLIA 14-day ban while ashore 's worth a large investment reap... 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