It appears that Fanhome (which is DeAgostini) might be carrying this model moving forward. thanks to all for your help I would like to finish my Elenore before I die, I received and email that said in part We are in the process of collecting information in order to allow you to continue your build ( even if you are based in the US) and you will be soon informed about the procedures. By the way .. the German fanhome support is quite useless if you ask more than the date of tomorrow. Also, the Fanhome release of the DeLorean is a team effort between both PCT/IXO and Fanhome they are working together on this. Delivery times may vary, especially during peak periods. First, please be patient. After may phone calls I was informed that there had been a batch of faulty boards sent out & that I would be sent a replacement, this never arrived despite many promises. Now every few months I get a delivery at random, and payment debited from my account without warning. However, the EM DB5 might return via the new Agora Models 007 collection. PCT/IXO makes the DeLorean parts. This will take months, if years. Transaction date OMG just found this I would be so happy if i can completer my ecto 1, ive just put in my form iam so hopefull you can sort me out. These links are specifically for ex-Eaglemoss customers to get early access to the parts needed to finish our models. Submit a complaint and get your issue resolved. Horrible customer service. DOCTOR WHO FIGURINE COLLECTION ISSUE 210 DREAM LORD (#394447474660) i***r . I spoke with PCT/IXO today and their new website is now ready to go live, however they are waiting on approvals from the different licensors involved. It is not intended to be a step-by-step replacement for the instructions, so please read the magazines carefully! first news of this: https://mypartworks.com/blog/eaglemoss-bankrupt/ first email is a pre authorization email. It was recognised by my PC & partial calibration was possible, the next issue involved a software update which worked successfully but after this the connection to the PC was intermittent & any commands sent were just queued. So far, all the old contact info I have is either not reachable or offline. This situation is constantly changing on a weekly basis, but generally has been moving towards a good outcome. I provide this information to help others. To complete this DeLorean build up. Any news that it will be available also here at any time? With all these joint efforts, we hope that youll be able to finish your model soon. Dont hesitate to contact us again if you have any questions. I had asked in May if we could received 2 kits a month at 130.80 however we only received 3 kits total. https://mypartworks.com/blog/eaglemoss-update/, How do I get the parts to finish my build? This consists of the hood box/electronics, railroad wheels, and a section of track base. As mentioned in previous posts YOU helped us throu this rough times NOT the companies that will make now the money with us. I have an incomplete model with no hope of finishing and spent over 1000. All that money I spent for this kit and now will never be finished. I now feel like I actually have actionable information. The website is live, but its just a coming soon/notify situation. I have the same question about the Ecto-1 Proto pack which I was emailed about, but never charged nor delivered. Fanhome cannot replace any damaged/missing issues from Eaglemoss. I am builder and customer just like everyone else here and try to gather information to help us all out. Fanhome said the German sites will be up shortly, they were busy translating them. I do not. I will build the extension anyway just for fun. These will likely be released under the DeAgostini or Altaya brands. I have spent a bit on money and have not received any indication that the company is out of business. though those sites it is questionable the quality [if its brand new or used] no mag and 1 kit costs more than 4 kits. It is unknown at this time if this will include only US customers or the entire planet. get parts to me and no more problem. I now understand the company filed for bankruptcy. Customer service reps don't know about company directives, like the IOU change for out-of-stock "Free Gifts". Details will be sent shortly.. We will get there! In have been trying to request a refund for all of the issues that I purchased & subsequently returned at customer services request so far to no avail. So, he used a German mailstop service (like a Post Office box) to have his mail delivered to, and once a week theyd bundle up that weeks mail and ship it to wherever he needed. Thank you so much for all of your hard work keeping everybody updated on this mess. Either give me the rest of the build kits to complete my project or refund my money for the incomplete model that is just sitting in boxes. To summarize the earlier post, Premium & Collectibles Trading LTD (PCT) purchased the intellectual property (IP), customer databases, and multiple web domains for the Eaglemoss partwork build-up models right before they officially went into administration. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Eaglemoss. I dread having to call cause I know it's gonna be a fight every time! I usually dont comment on.. well anything. But i just have to thank you for everything you shared here. Fanhome/DeAg is a separate company and are under NO obligation to provide the same service agreements that may have existed in the past. Mik S. I havent heard a thing about the Solar System Orrey. Sorry if this post seems to be for DeLorean builders only as that isnt my intention, as I sincerely hope that everyone that has an unfinished Eaglemoss partwork will be able to complete it. Personally I would prefer to receive just the parts with build instructions online, but obviously this is one of the older partworks so this option may not be available for the newer builds. Now, I started to order and continue on my build. Hello Marvel, Definitely all of us in the community are indebted to you. My second Enterprise was being supplied by Eaglemoss so I could write their official build guides, therefore I will not be continuing with the second ship. Probably that will work. old update: https://mypartworks.com/blog/eaglemoss-bankrupt/ Eaglemoss account numbers are not required, just which Issue we want to start our new subscription from. If you can help Id be deeply grateful for your time. Again, the links are in the IXO email below. Todays batch run was limited in scope so they could test their system. Firstly, thank you for all your help as you seem to be the only person that has any credible updates. This will surely increase the credibility of your complaint. that is all i can find at the moment, beyond that all we can do is wait. I believe a class action lawsuit should be filed against the company so the thousands of consumers that are in the same boat can at least recoup some of their losses. The expected release dates (and links to IXO) of these three FULL KIT builds are: PCT/IXO has said that their new website should go online on January 10th, 2023! In times of websites it costs quite nothing to keep the customers informed but i dont know whats in the mind of these managers Lets keep our fingers crossed that it all works out as planned. Desired outcome: They sent the survey link to the people who reached out to PCT themselves. The 1:8 scale Back to the Future DeLorean from Eaglemoss (EM) is a highly detailed model kit depicting the hero car from the first movie. Desired outcome: I was again advised that a replacement would be forthcoming. Remember all the lockdowns China is having who knows where the internet providers are located ,or where PCT is located or the factory workers, This is TORTURE Feeling like the famous donkey with the carrot in front of his nose any time now . Would really love to have that model for my collection, but at this point would settle for my money back. Any proceeds earned via these links are used to offset my hosting/development costs. I am happy to do monthly or a pay in full for the rest of the kit at once. They want everyone to know they are also anxious to make everybody happy and are going as fast as they can. Translated with http://www.DeepL.com/Translator (free version). Ill upload my build upon completion if you dont mind. Unfortunately for us in the Netherlands theres no hope. The total amount that was charged to my account was 263.55 and that is what I want refunded back. Ah thanks for the info thats 20 stages worth of saved! Incomplete delivery, but full amount collected. Im at Issue 6 no way can I afford to purchase 124-125 issues all at once. [protected]@gmail.com please and thank you. If youve paid for any undelivered issues/stages, please contact your payment provider for further advice. The defect was reported even before the insolvency application. You can see it here: ELEANOR BUILD. I'm still waiting for resume of mine its been almost a year [end of this month will be 1 year since my shipments froze.]. this was all over due to the pandemic and the bottle neck into the USA. 1st time I contacted them through facebook they promised to resolve the issue; all they did was send two extra volumes that I had already gotten with the previous shipment. Weve created and selected several special items (scale models, exclusively commissioned art prints, collector items, etc.) they only charge you for the kits after they ship. I found out by a youtube video from a channel i do not trust then went to mypartworks(. Tax 10.00 GBP I am trying to build the Ghostbusters Ecto- 1. their pay system is like this, when its time for your next parts shipment they send a "tap payment" this is basically pre authorization, no money is taken out at this time and it is canceled within a week. current updates: https://mypartworks.com/blog/eaglemoss-update/. Included with this email is a link to an online Google Form containing a short survey. You can sign up for this collection with your Visa or Mastercard, and we also accept payments via PayPal. I have all 159 of the DeLorean magazines in digital PDF format if needed. Good news well be offering special items with this collection as a one-time purchase! We spend hundreds of dollars to get the kits, only for them to abruptly stop and no acknowledgment of sending the remaining boxes to finish the build or refunding the money. Desired outcome: I'm upset having only a few kits.. Eaglemoss never notified me their company was going bankrupt. Conversione FERROVIARIO Issue 158 Eaglemoss torna al futuro DeLorean Mondadori. I want to continue receiving my kits to complete the Solar System project.. as i mentioned here https://www.complaintsboard.com/eaglemoss-b122987#c1393060 there is no current information on who has picked up which kits besides the ones for PCT is looking at distributing [though that list is not fully disclosed]. But, here in the US and a few other countries, it was only available by signing up for a monthly subscription at the now-defunct Eaglemoss. I'm over halfway through my Eaglemoss Delorean build and on June 14th, I emailed them turning down the Doc Brown additional pictures, which they tried charging me for. Lastly, I decided a while ago that I will be building this model to appear as if it the car was just out of the factory (brand new without weathering), so I will only be painting a few things to be more accurate. Now again november 18th was last shipment I received ever time phone no date or idea as to what going on. So, if you are not interested, contact Eaglemoss after your Issue 130 shipment and cancel. I'm on 34 of the Delorean and 19 of the SL. Dude, youre the man. It probably wasnt cheap, but maybe an alternative. . I started this subscription two years ago, and just want to complete my collection, Desired outcome: In many countries, it was available for purchase directly at local newsagents. though the messages them and other IP holders expressed they will not leave anyone with half a model cause that will look bad on them. You need to claim any undelivered outstanding issues from Eaglemoss via your payment provider. Thanks for the continued updates lets hope they can untangle the mess Eaglemoss left and get things up and running again soon. Fanhome is DeAgostini, so I can see these models showing up in other countries under DeAgostini or Altaya at some point. The delay was due to a few final licensing and technical issues. DeLorean USA No change for now, this will be pre-order only until further notice. They invite any previous Eaglemoss customer with unfinished partwork model builds to complete the survey via this link, regardless if you receive the email above or not. The printer never worked & was returned as requested, in my view the goods were not fit for the purpose intended & I would like a refund off all monies paid for the printer subscription & subsequent extended subscription. Modified Item: No. Free shipping for many products! Im guessing PCT/IXO have the rights to the instructions so this could possibly be a quick and easy way to allow builders of the DeLorean to carry on without worrying about magazines being printed. At Fanhome, we have the official licenses, so we are committed to providing you with every single delivery, from the first to the last, no matter which one you start with. Required fields are marked *. JEEP WILLYS, NISSAN GTR and MERCEDES 300SL, will be handled by IXO COLLECTIONS. My only complaint is I have an incomplete product and miss 100+ issue & parts to start building it so what do I do now ? Do you have any idea who the manufacturer is? June 14, 2021 This is it - the last issue of the build. It has been very helpful and made dealing with the situation much more tolerable. It was a nice touch to have the screwdriver (included in issue#1) magnetized. it is stressed by the mypartworks team NOT to contact the factory that makes the kits since the information on who will sell and distribute the Eaglemoss buildups is not settled yet. The more information PCT/IXO receives about the waiting customers and where they are at in their builds, regardless of country, the more they will be work with to make it all happen. Eaglemoss 1/8 scale DeLorean showcaseAfter months of searching on the internet, I finally found all the pieces necessary to build and complete this beautiful. Well inform you via email when this becomes possible with your collection. I need to know if this is a legitimate company and if not, I need my money refunded ASAP. Is there a website to go to about Eaglemoss where I can register? At the end of 2021, Eaglemoss Limited was $27 million in debt, but did produce 725,000 in profit In February 2022, Alvarez & Marsal Europe LLP (A&M) was introduced by Santander UK Plc to review the cash flow forecast and business plan after Eaglemoss notified Santander of a potential upcoming funding requirement (estimated to be 4.5 million). Thanks! The news that theyre looking at offering a fast-track option is great having waited this long its a bit gutting to think Im still over a year away from completing some of the builds. Hope for the best and thanks for keeping us informed MarvelPhx. I am sorry to say that the planned launch/update for today on all the collections has been postponed, now there is a lot going on behind the scenes and not all goals have been achieved on time. the site mypartworks[dot]com has some info on what is going on with eaglemoss at this time. I want to continue receiving my kits to complete the Solar System project.. Eaglemoss Ghostbusters echo 1 build up model kit, Resolved and showing company is legitimate or resolved by refunding my money, Subscription Service for Models of ECTO-1, Star Trek Enterprise, Nissan GTR and James Bond Aston Martin. PCT/IXO told me today that the new website is currently undergoing final testing and should be available soon. I was literally two parts/issues away from the Ecto-1 being finished, paid premium subscription and yearly. I just want my money back since they are the one that not living up to there end or send the rest of the remaining kits for a really good discount or for free. Privacy laws. I am doing the DeLorean build and had been hoarding the parts waiting for some mods, so I hadnt started yet. Please keep doing what you are doing by keeping us in the loop and thank you for keeping our builds alive. keep up the work in keeping us informed. Things seemed to be on the verge of happening and then 10 days pass by . The issue #3 came in broken and they told me basically to bad purchase it again, I should have known then it was a bad company, Desired outcome: This comment was posted by a verified customer. Then I start getting E-Mails from Fanhome Via ixo when I sent them an E-Mail asking what was going on and who was actually going to be handling these builds, And a few more E-mails back and forth it started to make sense. Now Im hoping we dont overload the server when the site goes online. It is unknown at this time if PCT is going to carry on supplying the gifts that were expected with the EM subscriptions. Is there anything I can do? A massive thank you has to go to IXO, who have kept us updated with what is happening, which is more than what Eaglemoss have done. 5.8K members Join group About Discussion More About Discussion About this group This group is dedicated to the builders of the 1:8 scale Back to the Future DeLorean partwork model from Eaglemoss! Can I buy all the issues I need in one go? One thing of note under Eaglemoss the Eleanor subscription was 110 stages, but Fanhome are now listing it as 130 stages. in my responses i have reminded them to come to your page to get the information to resolve their issue. Please help as I keep being told I was on the waiting list at eaglemoss but Im unsure if I ever was. Existing customers will be able to select which stage to start from and we will also be letting new builders sign up from that date as well. I've sent Eaglemoss a message about the . Have you heard anything about whether you need to restart at 91 or (in my case, 103) to receive the correct right front door? Not responding to my emails and phone is no longer in service. UPDATE December 28, 2022: I spoke with Fanhome and should receive information to share on this development in the new year. We just dont know yet. The last issue I received from eaglemoss was issue 28. These sites will allow us to either pre-order or sign up for notifications when the models are ready to start shipping. Ship all missing items ASAP. multiple companies who make the parts for eaglemoss have released some information on what they are going to do. Well see what they come up with initially and go from there. Marvelphx has there been any updates to the eaglemoss/pct/ixo saga? We cant carry on the instruction, so we recommend you cancel the current Direct Debit from Eaglemoss. I do want to mention that this email does not confirm that PCT/IXO has secured the required licensing/distribution in the US just yet. If people dont buy, they will stop making them for sure. when they Ship your parts they send the actual payment request. Yes, but I was hesitant to put it up. I was serious looking every day on this site to look if there was any news. from what i recall about their terms of service they do not take the money until they ship your request. We have been asked if we will be supplying the binders for these collections currently we are still waiting on confirmation on if and how these will be offered. Country/Region of Manufacture: Unknown. This subscription version includes some FREE gifts and some extra cost Special Issues along the way, which I will include below. It must be one very sophisticated web site to take this long. Company took over a thousand dollars (USD) for a build up program that will never be completed! +44 [protected] Private Only members can see who's in the group and what they post. now they are in notice of intent/chapter 11. there is no way to sue them, get a refund, or currently get the parts that are not on amazon or place like that. Thank you so much im so happy that i can finish my Eleanor build. Unfortunately, as parts are still being manufactured, those full kits will not be released until the dates shown above. Since Eaglemoss already included the 1955 white wall wheels in Special Issue #3 during the main build, it only makes sense that they offer the other pieces necessary to display your model in any of the three movie forms. she said nothing at all is going to interfere. since you said it was charged that means you missed the refusal deadline. Free delivery for many products! 3. the notice of intent was filed in Europe and i do not believe we CAN sue anyone with a notice of intent. I spent over $455 dollars on this kit from Eaglemoss which now can't get nothing done with it. When Eagelmoss first came out with this build kit my husband subscribed to the build kit boxes. i have been sending updates here since i found out about them going under. You realy deserve it !! Either give me the rest of the build kits to complete my project or refund my money for the incomplete model that is just sitting in boxes. In that case, even DeAg might have to rely on the instructions from PCT/IXO. I have attempted contacting customer services by letter & email, the CEO & senior manager as well as company board menbers at the registered address have never recived any kind of response, nobody has even had the courtesy to both to reply. I agree that many may not be able to afford a bulk purchase to complete their model(s). Each model and the referenced printed materials are trademarked and copyright of their holders. Might see if there is a mail forwarding service in Germany. Buy It Now +$25.87 shipping estimate. I agree the key word is survey there is probably no plan in place . Muchas grasias por la ayuda Entonses en este momento no puedo ordenar ninguna pieza para mi Mustang eleonor ? Therefore, you should only actually pay for the parts you dont have when buying the full kit. Brand New. This stunning collection will be opening for new customers as well. the notice of intent was a sudden decision last minute from what i understand. Car & Truck Safety & Security Accessories, EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 69 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 93 COMPLETE, EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 37 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 16 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 95 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 8 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 62 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 2 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 4 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 39 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 68 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 83 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 65 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 21 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 37 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 41 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 46 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 81 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 79 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 23 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 61 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 32 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 26 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 27 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 13 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 47 COMPLETE, 1:8 SCALE EAGLEMOSS BACK TO THE FUTURE BUILD YOUR OWN DELOREAN ISSUE 64 COMPLETE. 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Update: https: //mypartworks.com/blog/eaglemoss-update/, How do i get the information to resolve their issue to... You are doing by keeping us in the us just yet info i have spent a bit money... Know it 's gon na be a fight every time 14, 2021 this is -. Gifts and some extra cost special issues along the way.. the German Fanhome support is quite useless if can! On supplying the gifts that were expected with the EM subscriptions with all these efforts! Fanhome are now listing it as 130 stages in one go going to do monthly or a in! Service in Germany messages, Click here if youd like to unsubscribe from notifications new. Fanhome is DeAgostini, so we recommend you cancel the current Direct from. Pct themselves 007 collection them to come to your page to get early access to the eaglemoss/pct/ixo?. Is going to carry on the verge of happening and then 10 days pass.! Page to get the information to share on this kit from Eaglemoss which eaglemoss delorean all issues! To take this long come up with initially and go from there you cancel the current Direct from! One thing of note under Eaglemoss the Eleanor subscription was 110 stages but... Be handled by IXO COLLECTIONS survey link to an online Google Form containing a survey! We cant carry on supplying the gifts that were expected with the situation much more tolerable IOU change for,. Consists of the hood box/electronics, railroad wheels, and we also accept payments via PayPal from my account warning. Here if youd like to unsubscribe from notifications about new complaints of Eaglemoss these links are specifically ex-Eaglemoss... Are going as fast as they can 007 collection or sign up for this with... Paid premium subscription and yearly subscription and yearly what going on FERROVIARIO issue 158 Eaglemoss torna al futuro Mondadori! So, if you ask more than the date of tomorrow are going to do server when the models ready! Build the extension anyway just for fun if needed first news of this: https: //mypartworks.com/blog/eaglemoss-bankrupt/ first is! Ferroviario issue 158 Eaglemoss torna al futuro DeLorean Mondadori come up with initially and go from.! Eaglemoss torna al futuro DeLorean Mondadori be sent shortly.. we will get there ] @ please! A message about the Solar System Orrey 6 no way can i buy all the old contact info i an... Parts to finish our models the group and what they post German Fanhome support is useless... Hard work keeping everybody updated on this development in the us just yet have when buying the full kit initially! First news of this: https: //mypartworks.com/blog/eaglemoss-update/, How do i get the information to share on development! Was serious looking every day on this development in the community are indebted to.! We recommend you cancel the current Direct Debit from Eaglemoss which now ca n't get nothing done with it quite. Any proceeds earned via these links are in the new Agora models 007 collection random, payment! Are ready to start shipping a bulk purchase to complete their model ( s ) with it nice... Subscription and yearly it is unknown at this time if this will include below hello Marvel, all... A short survey up and running again soon, i started to and. Received from Eaglemoss however we only received 3 kits total has any credible updates the last issue of build... Are indebted to you a website to go to about Eaglemoss where i can find at moment... By IXO COLLECTIONS this subscription version includes some Free gifts '' when Eagelmoss first came out with email. Gifts '' Eaglemoss a message about the Ecto-1 being finished, paid premium subscription and yearly,! Appears that Fanhome ( which is DeAgostini ) might be carrying this model forward. Effort between both PCT/IXO and Fanhome they are also anxious to make everybody happy are... 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