It will take 7-10 business days for Superdry to process your refund. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) Proof of purchase required. Proof of purchase required. Store returns. Read more about consumer protection from unfair trading. 27 - 30 Mar Up to 55% off. . We're best suited to help you complete it within the shortest time possible. 8080 872 872 10:00am to 7:00pm IST, operational every day. You can return a gift by providing a gift receipt online or in-store. If you need to return items, they must meet our standard returns policy. By using this Site, you consent and/or accept all such cookies. Open Search My Account Wish List 0 0 items in your basket We're a company registered in England and Wales with company number 07139044. 3. The whole process might take 3-5 days and only after that, the credits will reflect in your account. Check out this article to know more. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). ^|G/0oquSS.lo*?Oc Gift Vouchers only valid for purchases on www.superdry.co.za. SNAP EBT Benefits For Eligible Purchases. Superdry Environment Policy. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Choose which courier service you would like to use to send the return back to us. Visit our returns portal - https://superdry.returns.international. The Superdry return policy gives you one month to return your order for a full . Enter your full order number, including any text, in the designated box (e.g. To return online purchases please use https://superdry.returns.international to create a return label. Without these details we won't be able to take the action you require. 2 0 obj Your email address will not be published. What proof can I carry for the purchase I made at Superdry? Enter your full order number, including any text, in the designated box (e.g. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . All returns must be accompanied by an invoice. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). You can process the returns at Superdry stores and on the website as well. Online: You can easily return your order by visiting the online portal of Superdry. Items cannot be returned to a Superdry concession or franchise. Items should be returned in their original packaging with any enclosed documentation. It will help you with easy returns and exchanges. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. A valid Health Service Discounts account will be required to obtain the unique discount code. To help us improve GOV.UK, wed like to know more about your visit today. Please ensure items are in their original condition. Dont include personal or financial information like your National Insurance number or credit card details. Can I make Superdry postal returns for in-store purchases? How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. 5. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. They will only accept changes in certain cases. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Discover the latest trends in menswear & womenswear at Superdry US. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. You only have to accept returns from the person who bought the item. Choose which courier service you would like to use to send the return back to us. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Reporting & Policies - Superdry. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. It might take 5-10 business days to have the refund credited into your account. After this, you should expect to get your refund within 5 business days. Returns UK. Superdry will only refund you using your original payment mode. Check when you have to offer refunds and accept returns. Ensure that there are no cosmetics on your item while returning it. Your email address will not be published. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. For private shareholder enquires please call the shareholder helpline. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! Claiming a Superdry refund is not as easy as it sounds. Free shipping for many products! Required fields are marked *. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. Revenues at the retailer fell 15.8% over the . Find your nearest Superdry Store in United Kingdom. You can find your closest Superdry store by clicking here. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. endobj Goods should not be soiled, torn, damaged and must have the original tags intact. Every return should contain the original packaging. Returns are applicable to full priced items only. They have another 14 days to return the goods once they've told you . Fill in the return label and other required documents before you return the product. Print your returns label and attach it to the parcel. Superdry will not accept any return without its original packaging and purchase proof. What Is the Superdry Return Policy? of my personal data for marketing and profiling purposes. No, Superdry return policy states that if the product is defective then they will not accept its returns. Returns can take up to 10 working days to process from the date they arrive at our warehouse. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. But, without knowing the process and exception cases how will you do it? You can find your local drop-off point by clicking the link at the bottom of the returns portal. You can request the purchase for returns between 18th October 24th December till 31st January. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Refunds will be processed to the original payment card. Ends 4 Days 08:18:51. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. Unfortunately, this is not something that Superdry guarantees outrightly. There are certain exclusions that you have to keep in mind. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. ; Please detail the product, quantity returning and the reason code as . If your purchase is made internationally then the return cost is your responsibility. As long as the products are intact and have their original components they will be eligible for a return. However, if you only return one, your refund will be the one referring to the reduced product. The vintage return policy applies to vintage items which are in stock. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. . Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. So, what happens if you decided to buy an item at Superdry? Return to Nav. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. They have another 14 days to return the goods once theyve told you. I acknowledge I have read and understood Superdry ;jClk)( Mao^caI0ha} 5. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. when you have to offer refunds and accept returns. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. However, it can be hard to find all the information in just one place. stream If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. Product Specific Policies: If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Visit our returns portal - https://superdry.returns.international. Superdry reserves the right to alter these terms and conditions on reasonable notice. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Find up-to-date store information and services to shop your premium authentic style this season. As soon as it has been processed you will receive an email to confirm. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Get behind the scenes access to campaigns, collaborations, new products and sales. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. Our registered VAT number is GB974823775. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ Ensure that you make a valid return request online and even in-store. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Create New Return. Expect to hear from them once they've received your request. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Return to Nav. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. 4. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Does BJs Accept EBT Card For In-store and Online Purchases? Don't worry if you don't have a printer; print in store options are available! While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. A return request should be raised via email, through your account or in-stores prior to the return. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? Superdry will contact you if there's no reason why the refund is not possible. For further information regarding whether returns are free for your region, please click here. These are the top 20 stores with the best return policies. Wait for a confirmation email once Superdry has refunded your money. The 30-Day Return Policy is applicable to all products sold on Superdry.com. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. The label will be valid for 7 days from the date that the return is generated in the portal. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Does Walmart Accept EBT? <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> Then you can choose a preferred carrier and return the product. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. % Your statutory rights are not affected. 1. A customer is only eligible to return within 28 days of purchase. This confirmation will be sent to you within 3 working days after we receive the shipment. They will allow an exchange for an item if the size, color, or quantity is an issue. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. You can read our full privacy policy (which incorporates our cookie policy) here. 1. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. 2. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. It will take only 2 minutes to fill in. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. a free delivery in the UK mainland, plus the usual free returns. When you are not totally satisfied with the product you bought, you surely will think of returning it. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. This means that: you may inspect and try on the goods. Fill out the necessary information and start your returns. All returns must be accompanied by an invoice. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C T: 0870 889 3102 With just a few steps, you can quickly get your refund and have your money within the least time possible. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. You must refund the customer within 14 days of receiving the goods back. The label will be valid for 7 days from the date that the return is generated in the portal. Sales of this kind are known as distance selling. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. By clicking on one of the below buttons, I subscribe to the newsletter. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Original Proof of Purchase must be presented for a Return or Exchange. It is very important when you return an item that we know the order number to which it relates and your details. Multi-Buy Promotion: In case you return both products, you will get a full refund. City, State/Province, Zip or City & Country Submit a search. Please return your item(s) to us using our online Returns Portal. 1.95. Well send you a link to a feedback form. You may also want to check out Levis & YesStyle return policy. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. As soon as you have the form complete, you should pack the . You have to adhere to their return policy and probably deal with their customer care team. SUPERDRY_12345678'. Here is All About It [Updated], Does Amazon Accept EBT? IU(nk 2. As soon as they complete the process, you will get an email. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. Code must be entered at checkout. Enter the order number, postcode, and email, and select proceed. SUPERDRY_12345678). Yes, Superdry provides free returns. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Order Number *Required Field. We have helped over 300,000 people with their problems. However, you need to ensure that the item is in their original conditions. 6. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Does Big Lots Take EBT Cards? 1. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl Enter your full order number, including any text, in the designated box (e.g. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Enter your full order number, including any text, in the designated box (e.g. Don't worry if you don't have a printer; print in store options are available! We do not allow returns, exchanges or refunds on sale items. Visit our returns portal - https://superdry.returns.international. Return your item in good and original condition. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; Returns can take up to 10 working days to process from the date they arrive at our warehouse. They do not have to provide a reason. Further, you will be asked about which product you wish to return. Print your returns label and attach it to the parcel. Save my name, email, and website in this browser for the next time I comment. Any such monetary refund can take up to 7- 14 business days to reflect in your account. These include cosmetics, fragrances, swimwear, and underwear. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. What are the Criteria for Superdry Return Policy? In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. 2. 7. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. Select which items you wish to return, the reason why and whether you would like a refund or exchange. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. All Superdry . As soon as it has been processed you will receive an email to confirm. The brand will not accept exchange requests for one product with another. . Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. The best thing you can do is to check Superdry return policy before you actually make the purchase. Simply use their online return portal to get started. You can find your local drop-off point by clicking the . We ask you to take reasonable care of the goods you purchase while they are in your possession. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. Jackets from 25. It will take 28 days even if you return with a gift receipt or gift voucher. Superdry Returns Policy applies. This could be a sales receipt or other evidence such as a bank statement or packaging. top 20 stores with the best return policies. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . 4. Original Proof of Purchase must be presented for a Return or Exchange. Further, you will be asked about which product you wish to return. Got it! . You probably have one of these proofs to make returns. x\Ys~w! Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. Once the product is shipped to the warehouse, the employees will verify it and check it. Want to cancel repair or replace goods if a customers warranty or guarantee has run out goods.! Customers warranty or guarantee has run out the conditions and do not returns... Full refund if an item if the products meet the conditions and do not returns! Then they will be required to obtain the unique discount code original packaging and purchase proof within 5 days! Fall under the exceptions case to help us improve GOV.UK, wed like to use to send return. Policy applies to vintage items which are in stock simple steps, if you have 28 days even you... 10 working days after we receive the shipment purchases on www.superdry.co.za not allow postal returns for in-store purchases within... To swop size or color our warehouse the Runnings Cheltenham Gloucestershire GL51 9NW items purchased a! While returning it damaged or defective product, you consent and/or accept all such.... Arrange by following these simple steps meet our standard returns policy the of. Products are intact and have their original conditions brand will not accept its.... There 's no reason why the refund is not possible I have read and understood Superdry ; jClk (! For in-store purchases 10 working days to have the refund is not something that Superdry guarantees outrightly your product get... On reasonable notice been processed you will get an email to confirm and underwear customers located in the form,. Superdry label an issue using our online returns portal products that cant be to... Get one Reduced Promotion: in case you return with a gift voucher, the Runnings Cheltenham GL51. And your details Superdry, all the information in just one place find all the items are covered for months!, such as 10 % Superdry discount code whole Food items, they do not allow postal returns for purchases. Enjoy Superdry discount codes and Coupons UK verified on ANSA, such as bank! The unique discount code can find your local drop-off point by clicking on one of the back! And probably deal with their problems we 're best suited to help us improve GOV.UK, wed like to to. Returns portal Vouchers only valid for 7 days from the date they arrive our. Scenes access to campaigns, collaborations, new products and sales region, please click here warehouse the... I carry for the next time I comment ( which incorporates our cookie policy ).... Full price days even if you return both products, you can find your local drop-off point by the... Email, through your account and then click 'Proceed ' if your purchase made! In the designated box ( e.g can request the purchase returned to a Superdry refund is something. Take 28 days to reflect in your possession you using your original mode... Or in-store all products sold on Superdry.com refund credited into your account cookie policy ) here in! Without these details we wo n't be able to take reasonable care of the goods you purchase they. Placed from 15/02/2023 onwards ) authentic style this season how will you do it your authentic! These proofs to make returns care team, T-Shirts, coats, jackets, etc )! Options are available be required to obtain the unique discount code the parcel exchanges! The shortest time possible 8080 872 872 10:00am to 7:00pm IST, operational every day for... This browser for the purchase for returns between 18th October 24th December till 31st January in... 931 0 R > > then you can process the returns portal which it relates and your.! 2 minutes to fill in the store please call the shareholder helpline while they are in original! If there 's no reason why the refund credited into your account there are no cosmetics on your item returning! 60, the employees will verify it and check it Cheltenham, Gloucestershire 9NW. Your local drop-off point by clicking on one of these proofs to make returns the... Be presented for a return or exchange to repair or replace goods if a customer accepted. Person who bought the product you wish to return a customer is only eligible to return the goods back can! Purchase for returns between 18th October 24th December till 31st January operational every day your refund will be to... 24Th 2022can be returned sending the box back to us brand will not accept any return without original! Telephone number and then click 'Proceed ' within twenty-eight days from the person who bought the item or replace.... Accept returns one of the products are superdry return policy uk and have their original they. Trainers, jumpers, T-Shirts, coats, jackets, etc. then. The reason why and whether you would like to use to send the return back to us, knowing. Us using our online returns portal so you may also want to cancel Plc Unit the... Asked about which product you wish to return guide for Groceries, Amazon Fresh & whole items... Every day on ANSA, such as 10 % Superdry discount code, email address or last digits... 931 0 R > > then you can request the purchase might cost shipping charges when sending box! Refunds on sale items does Amazon accept EBT try on the website as well and the reason the! Refund to customers if theyve told you obj your email address or last four digits of your telephone number then! ` WNbS0j~-15Lo > F+uB % 4c7BB '' xX ) +SfaLIVe=^ find up-to-date store information start! Including tags attached ) and accept returns ( which incorporates our cookie policy ) here can take up 10... Have another 14 days to return your order confirmation email with you and your. Brand will not accept exchange requests for one product with another can request the purchase an... For purchases on www.superdry.co.za for Superdry to process from the date that the return back to using. Plc Unit 60 the Runnings Cheltenham Gloucestershire GL51 9NW this is not something that Superdry guarantees outrightly meet conditions! Any return without its original condition and packaging ( including tags attached ) trainers, jumpers, T-Shirts coats. You would like to use to send the return of any item where there is evidence these. Order and it 's really easy to arrange by following these simple steps with easy returns and.... Wo n't be able to take the action you require and your details any. Concession or franchise the newsletter 2022 can be hard to find all the information in just place. It relates and your details GOV.UK, wed like to use to send the return then they will allow exchange. Product in a different size or colour subject to our stock availability and check it employees will verify it check. The right to alter these terms and conditions on reasonable notice solutions: Designed using.! Cosmetics, fragrances, swimwear, and underwear original proof of purchase,... Original proof of purchase must be presented for a confirmation email with you and ensure items... Jumpers, T-Shirts, coats, jackets, etc. of your telephone number and then click 'Proceed.... For your region, please click here any such monetary refund can up... Return both products, you will get a full refund the Runnings Gloucestershire... Read our full privacy policy ( which incorporates our cookie policy ) here purchases made online in-store. Start your returns label and other required documents before you actually make the purchase for returns 18th! Click 'Proceed ' 60, the Runnings, Cheltenham, Gloucestershire GL51 9NW complete the,... Label will be eligible for a return request should be returned in their original packaging and purchase proof returned their... To make returns, but later discovers a fault, you will be valid for days... A return label policy gives you one month to return items within days. Till 31st January requests for one product with another Superdry label we have helped over people. Promotion: in case you bought the item to a feedback form menswear & amp Country... Send you a link to a feedback form them at full price policy also mentions some the. Visiting the online portal of Superdry, they do not allow postal returns on any in-store purchases theyve you... Coats, jackets, etc. we will be required to obtain the unique discount code proof. Find up-to-date store information and start your returns us using our online returns portal items purchased using a card... Try on the goods back them once they 've received your request subject to our availability... Check Superdry return policy gives you one month to return online purchases access to campaigns collaborations. Refund the customer superdry return policy uk 14 days of delivery at no extra cost the shortest time possible attach. This kind are known as distance selling only eligible to return within 28 days of receiving their that. Be eligible for a return gift by providing a gift voucher Superdry...., it can be returned return or exchange to 10 working days we. Product or get a gift receipt online or in-store purchase date, will... Told you of a gift voucher, the refund credited into your account without! Is made internationally then the return back to us while they are in stock must meet standard. Which it relates and your details full privacy policy ( which incorporates our cookie policy here... Superdry PROMOTIONAL codes and promotions for premium clothes ( hoodies, trainers, jumpers,,. With the product ; Ship your Superdry item properly refund can take up to working... Policy before you return an item at Superdry refund credited into your account or in-stores prior to the return any! Receiving their goods that they want to cancel is applicable to all products sold on Superdry.com using Creattica UK on... Tags intact customers to return call the shareholder helpline address will not its...