I'm saying we shouldn't close the door on our own, even though the door would be closed eventually by the insurance provider. Your contract is with Viking River Cruises UK Limited, a company registered in England and Wales (Co. No.01283655) whose registered office is at Nelsons House, 83 Wimbledon Park Side, London, SW19 5LP. The doctor would have to declare one or both unfit to travel. In these circumstances I'm sure there is going to be some accommodations madethat are not the standard operation procedures. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. We just canceled, so I havent seen our voucher contract yet. Now Mr Trump has extended the 'lockdown' until the end of April and Boris is obviously going to extend it in the UK, companies will surely have to officially delay recommencement of operations? This is what Im thinking as well, that the trip may be cancelled altogether by Viking and in which case they may be entitled to a refund. True, but we should look into all possibilities and let them tell us "no.". Princess, which has been most affected by the coronavirus pandemic, is offering refunds and future cruise credits to passengers who booked and completed payment on or after Feb. 4. You can find out more and change our default settings with Cookies Settings. You'll want to be able to pounce at the very best offers. This site does not include all credit card companies or all available credit card offers. For an explanation of our Advertising Policy, visit. These Future Cruise Vouchers will also be fully transferable. Guests can change their cruise date up until 14 days before their planned departure and Viking will waive any fees. (You can use the balance for anything) Also we had insurance and the dollar amount of the insurance was included in the 125% but we don't have to get it again. We are fronting them interest free money ----- what part of that is OK with you? Thank you all for taking the time to respond. Our points-obsessed staff uses a plethora of credit cards on a daily basis. I would not anticipate getting a refund, but Viking might choose to make an exception in your case and offer something like a new future cruise voucher, which, if it was transferable, could be sold to recoup at least some of the costs. Before you accept a future cruise credit, ask yourself this: If your cruise line significantly changes its routings, would you be OK with that? Started June 21, 2021, By Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. We have a Viking river cruise embarking May 1 but our tripofficially begins April 29 upon arrival in Prague. The nickel and diming, screaming kids, rudeness of 3,500 cruisers, etc. 2) Viking's business model to make money is to provide a safe, high quality, superior service cruise experience to adults that allows them to explore the world in comfort. Depending on the cruise line, if you do decide to cancel, your deposit will likely be issued to you in the form of a future cruise credit (less a cancellation fee), in place of a cash refund. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. We'll make an effort to keep this current, but if you learn something we don't yet have posted please leave a comment below and let us know so we can keep things current. Started June 21, 2021, By the CDC warned everyone to avoid cruise ships, Cruise Lines International Association, a trade group, announced Friday, Princess Cruises said Thursday that it would suspend its operations for 60 days, Carnival said in a letter to passengers Friday, Norwegian is offering passengers a full refund for cruises, Royal Caribbean is offering passengers a full refund, Carnival is offering either a full refund or a 100% future cruise credit, which has been most affected by the coronavirus pandemic, Refunds come with future cruise credits of 25% to 100%, delay contacting the company until later in the month, Viking will issue full refunds to affected passengers, Disney Cruises will offer full refunds or credits, Viking will resume its operations on May 1, Your California Privacy Rights/Privacy Policy. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. B. Do they have any cancellation coverage with their household insurance or connected to a bank account? No. Started August 27, 2021, By This is a tough topic to discuss. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. What are the pros and cons of a nonrefundable cruise deposit? More than 700 passengers became infected, including 46 Americans. This has always been Viking's ambition and will remain so. Carnival said in a letter to passengers Friday that all ships currently at sea will continue their voyages and return to their home ports as scheduled. If someone thinks he still has a claim, it would be wise to take advantage of the benefit offered. petrous, March 26, 2020 in Viking Ocean, any additional cancellations from May moving forward. Video: Margaritaville at Sea Paradise: A Blast or a Bust? That's simply not sustainable long term. About 4 - 6 weeks after disembarkation and returning home we received a cheque from. No hard feelings, and I truly hope you have a great cruise. Norwegian ships willconclude and disembarkas soon as possible,Norwegian Cruise Line President Harry Sommer said in a letter to guests. Passengers during the affected period also can request a future cruise credit of 125% that can be used anytime until Dec. 31, 2021. We've already seen hints of this in recent weeks with airlines offering fall flights to the Caribbean for as little as $56 and some domestic routes for $20 a seat. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. This is an unprecedented situation.". The agent, Wayne Crabb, was working from home and he was fabulous! They chose to keep the booking, but 2 years later are not longer able to cruise. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April.. We hope they can make it through this. We have a Scandinavian cruise departing May 23rd on the Sky and this has not been cancelledyet. With the majority of the world's cruise lines .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be difficult to know what to do, particularly if your voyage winds up being the victim of ongoing cancelations. Our cruise in June was cancelled, of course. It's always best to comb . What is the main difference between the two, and which one should you opt for? I would say they are being more than fair. Deposits are refundable unless otherwise indicated. Started August 27, 2021, By In the wake of the terrorist attacks of Sept. 11, 2001, when travel ground to a halt, two of the most financially troubled cruise companies at the time -- Renaissance Cruises and American Classic Voyages -- collapsed. The 125% Future Cruise Voucher will also be fully transferable. We'll run a soft credit check to find special offers, but it wont affect your credit score. Some lines are offering even more. 19952023, The Independent Traveler, Inc. What happens to paid excursions when Viking cancels a cruise. Powered by Invision Community. Refunds are made upon receipt and depend on the working times of banks. LauraS Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). LauraS Did they pay with a credit card? Just got off the phone with my Viking rep..we're taking the 100% refund but we will be back. Passengers booked on a canceled Viking cruise can either opt for a 125 percent Future Cruise Voucher or request a refund before Aug. 24. My parents booked a Viking cruise in 2018 for a 2020 sailing. Unfortunately, the cruise has been cancelled; not Viking's fault and certainly not ours. But in a one-on-one interview with TPG earlier this month, Norwegian Cruise Line Holdings CEO Frank Del Rio said he hoped itineraries would be able to remain the same as cruising starts up. Maybe they can cancel under the medically unfit to travel clause to the insurance company. I booked two excursions before they cancelled the cruise. That's exactly the case with the Amex Platinum card. Another thought is do they have insurance for the trip? Best of luck in receiving your refund, I think you made the best decision. Cruise lines that market to North Americans may initially focus their efforts on relatively short sailings out of U.S. ports such as Miami and New York, to such places as the Bahamas, the Caribbean and Bermuda. IMPORTANT NOTICE: THE FOLLOWING TERMS AND CONDITIONS GOVERN THE BOOKING AND SALE OF YOUR CRUISE TOUR THROUGH VIKING RIVER CRUISES, INC., D/B/A VIKING CRUISES, VIKING OCEAN CRUISES AND . Does anyone have any advice on how they might be able to be refunded? Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. How Soon Before Your Cruise Can You Cancel Due to COVID-19 and Omicron? CC Help Jenn It's the current Coronavirus situation that has caused this, and is a very tricky time for all. We too got the note about cancel anytime up to 24 hrs. Maybe after a 2-year period? Those who choose to take theirrefund as a future cruise credit rather than cash, will get a bonus 25% future cruise credit in addition to the 25%-100%. By ISHCruising, December 27, 2021 in Viking Ocean. We'll make an effort to keep this current, but if you learn something we don't yet have posted please leave a comment below and let us know so we can keep things current. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Once you decide to go with this type of cruise deposit, you typically can't switch over to a refundable option. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. The coming weeks and months are uncertain for cruising in general, but for lines like Viking, with smaller fleets, it can be all the more challenging. 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